Team Lead Experience

Samsung KX · London, London, City of
Department Samsung KX
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Compensation £26,000.-

We are looking for a motivated and passionate Team Lead to help with the support of the Experience Team. The Experience Team is at the heart of what we do at KX, being the connection between the customer and the business. In this role you will contribute to the continued success of this team by supporting the Manager and Assistant Manager in making sure the team runs to the best of its abilities and ensure everyone is and stays motivated to deliver a top customer experience every time.

You will not only support your Managers in a variety of different tasks to support the business needs, but also will have an Experience team of 20+ Experience Specialists to supervise. You will need to enjoy solving problems and be able to work well under pressure and adapt to changes as the business evolves. 


Working alongside the other teams and Samsung departments, you will ensure you work collaboratively with all teams supporting where required and leading by example. 


You will look to bring out the best in your team and demonstrate humility, maturity, support and a consistency to everything you do. 

What are we looking for

  • Nimble and adapt to change quickly and effectively, including under stressful circumstances
  • Confidentiality and trust in handling sensitive situations with your Experience Specialists
  • Open to learn and improve own performance and inspire others to want the same
  • Being able to demonstrate honesty and willing to listen to peers views to ensure Samsung KX creates a safe and inclusive environment for all
  • A natural people-person, with good communication and presentation skills, for one-on-one or group interactions
  • A true advocate for the brand, able to understand and define every customer’s specific needs and interests, and encourage them to be excited about the potential the brand’s products can offer in their lives - embedding a tangible sense of loyalty in every interaction
  • Being able to demonstrate an understanding of the importance of data entry when processing data, and how it affects the wider business
  • Some previous experience in a Supervisory role within a similar industry, would be an advantage

In return we offer:

  • a great working space
  • £26,000.- per year 
  • 21 days annual leave + Bank Holidays (and 1 extra day following the completion of 1 year of service)
  • Health cash plan
  • Great staff benefits

Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
    Samsung KX
  • Employment Type
  • Minimum Experience
  • Compensation